Return and Refund Policy - Baby Sparrow Boutique
At Baby Sparrow Boutique, we strive to provide you with the best products and shopping experience. We understand that there may be instances where returns or refunds are necessary. Please read our return and refund policy carefully to ensure a seamless process. If you have any questions, don't hesitate to reach out to our customer service team at Sy@babysparrowb.com.
14-Day Return Window:
You have 14 days from the date of delivery to return eligible items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. After 14 days, unfortunately, we cannot offer you a refund or exchange.
Items That Cannot Be Returned or Refunded:
- Embroidered Items: Unfortunately, we cannot accept returns or issue refunds for personalized or embroidered items unless they are defective or damaged upon arrival. Please double-check your personalization details before placing your order.
Refund Process:
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Contact us: To initiate a return, please send an email to Sy@babysparrowb.com with your order number, a description of the item(s) you wish to return, and the reason for the return.
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Approval: We will review your request and provide you with further instructions. If your return is approved, we will provide you with a return authorization and shipping details.
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Shipping: You are responsible for the return shipping costs, except in cases of defective or damaged items. Please ensure the item is properly packaged to prevent damage during transit.
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
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Refund: If the item is approved for a refund, it will be processed, and a credit will be applied to your original method of payment. Please allow several business days for the refund to appear on your statement.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at Sy@babysparrowb.com with your order number and a photo of the damaged item. We will work to resolve the issue promptly, either by sending a replacement or issuing a refund.
Questions and Assistance:
If you have any questions or need assistance with your return or refund, please contact our customer service team at Sy@babysparrowb.com. We are here to help and ensure your satisfaction with your Baby Sparrow Boutique purchase.
Thank you for choosing Baby Sparrow Boutique for your baby gift box, spa essentials, candles, mommy robes, and beauty products. We appreciate your trust in our products and services.
